Social Media to the Rescue?

Yesterday, the tools of "social media" made an indelible mark on me. When a friend's in trouble, you react with whatever tools are available to you... and what struck me funny last night, is that the first place I turned to when I heard of her predicament was Facebook and LinkedIn.

Her day started with the curious sounds of mooing...

Turns out that the 6 inches of rain that had fallen the night before had caused the peaceful Rush River to swell into a monster, rising 8 feet and sweeping away a herd of cows returning back to their barn for milking. As her basement filled with water, she wondered what could be done, where the rescue, if any, was coming from and how she was going to get through the day with her son. Apparently, she had time enough to snap a couple of photos and post them to her Facebook page.

Her friends commented how tragic it was and offered her comforting words of encouragement. But, eating, breathing and sleeping marketing often makes one take different steps in light of such an event. If she was going to get some help, she needed attention — right away.

I'd put on my hip boots and jump in my Suburban to help, trouble was, I live 300 miles away. Yet what I had seen and read of the events of her day was a news story. Press coverage of her situation, and that of her neighbors, should only be made better if a news crews were on hand to shed some light on the slow tragedy that floods render.

But who do I know in the media somewhere near her farm?

Having lived in the area as a kid, I knew that all of the press coverage comes from the Twin Cities. I immediately checked into LinkedIn and searched WCCO, KARE, KMSP and the StarTribune Newspaper. To my surprise, one of KARE's reporters is a high school classmate of mine. He was even an existing Facebook friend — I just didn't know he was a reporter! I fired off a story tip for him on LinkedIn and Facebook hoping that he might check one of them (Facebook, BTW, won the day).

Meanwhile, others saw some of these posts and offered up their suggestions. We found a staff writer at the StarTribune and passed the same story tip on to him via the same channels.

Not more than 10 minutes later, I received confirmation that KARE-TV was packing their cameras and heading East to cover the story for TV and online.

My friend's TV & press report.
A competitor station picked up the story.
The Milwaukee Paper grabs the story.
And is finally picked up by the AP in the Chicago Tribune.

Social media is immediate, connective and viral. It's very hard to manufacture a viral chain of events, but if the story is honest and strong, you'll get traction. From fads to floods, crazes to cows, social media offers immediate impressions if you can put together the proper pieces.

As I write this, the waters are receding, but the damage done is significant. It's gratifying to know that I could play a part in getting others to care and provide some assistance, but now I'm left with the notion, "What's next?" Alerting people to the problems that our friends and neighbors face is important, but an actionable plan and real recovery are still in need. 

Social media doesn't have a tool for that yet... but, I'm working on it.

Do you have any suggestions? I'd be happy to hear them.

The Good Karma of Participation

Recently, Sue West, an old high school friend of mine who I had reconnected with on Facebook, challenged me to enter a T-shirt design contest for a place called Big Top Chautauqua (pronouced: Sha-tock-wa). If you've ever listened to A Prairie Home Companion or NPR, you may recognize the name. If you haven't, you're like most of us who haven't experienced the joy of listening to outstanding folk music under a big top tent near the summer shores of Lake Superior.

Being an "opportunist", I checked out the prize awarded to the winner of such a contest.

A $50 gift certificate and one free t-shirt... wow.

I decided to enter anyway. I thought that even though it wasn't worth the prize, it might be fun and it might produce some interest online. As long as I was going to enter, I might as well attempt to win — it's in my blood. Engaging the same skills I have used with literally hundreds of brands for the past twentysome years, I asked my Facebook friends what they knew of the place, it's music and how they felt about it. Why did people go? What kinds of folks are they? What's the history and so forth? Lastly, what is quintessentially "BTC"?

Receiving dozens of comments on Facebook from friends and strangers, listing what BTC meant to them and what their impressions were, I began to form an image of what this design might become. I posted images of different poster styles to help them define what they thought the proper style might be. More questions, more answers, more posts along the way.

In the end, I did the design based on what I had read and from the intuition that any good designer imparts on a blank canvas. After some final tweaks, I posted my design to my Facebook masses and let them take a last critique before submission. I e-mailed the collaborated design just prior to the deadline.

A week later, the results were in.

We won the contest.

Which, of course, I had to share with my "peeps" on Facebook, Twitter and LinkedIn. From start to finish, about three weeks worth of info, interest and victory. What I learned is this: that the prize for winning may not have had anything to do with "the prize for winning". Simply engaging in this activity, under the freedom of doing so without monetary gain (at least momentarily), allowed anyone and everyone to participate.

My success would be their own success.... and who doesn't want to be a part of that?

My suspicion is that hundreds (maybe even thousands) of eyes have looked on this design and recognized some talent there. I've also re-engaged people from my past who now remember that I had a passion for good design. Could it be that they (or an acquaintance) may have a business in need of some brand assistance?

Here's to the good karma that can come from doing something well, for a noble cause, without the expectation of winning the contest in the first place... all under the starry skies of a warm Lake Superior night.

Oh, and now the hard part. Dividing up the winnings! :-)  Thanks to all who participated!

Social Media Newbies Unite!

I have to tell you, I've been following (OK, pun intended for Twitter users) the marketing aspects of social media for the past few years now - which makes me more than a "newbie", but doesn't put me at the head of the class by any means. Monetization of these mediums (Facebook, Twitter, LinkedIn, YouTube and others) is sketchy, at best. And for some, a down right waste of time.

If you, too, are scratching your head on how your small business (or using your own personal brand) can benefit, read on.

I can't cover it all, but this hopefully will help get you on the right path. So let's put our first foot forward:

1 > Do set up a LinkedIn account. This may be the most valuable thing you can do. Why? Not only is it a "resume" site - in which a potential client, employer or old acquaintance may look you up - but it is the ONLY social media site that gathers e-mails from which you can carefully utilize in soliciting feedback or better yet, actual sales.

2 > Do set up a Facebook page. You have to do this for yourself, then you can create a page for your business, group or interest. Aside from having the ability to be "friends" with your children (a great non-invasive way to spy on them - you didn't hear it here), Facebook is the mother of all social media platforms and can provide a forum to let your own personality shine through to potential suitors of your business. Be careful, though, it's easy to offer TMI and expose your brand to ridicule or scorn. A quick tip for setting up a business page: once you get 25 FANS, you can get a customized URL to make it easier for others to find you on FB.

3 > Do set up a Twitter account. The base idea is to be able to engage with your particular audience. Not sure where to start? Use a site called Tweepsearch.com to find people in your area of interest. Follow them and their followers. In no time, you'll be in a community of people who have at least a modicum of interest in you.

4 > Do set up a YouTube channel. Buy a Flip Mino and make 1-minute movies about what you or your business is an expert in. Post these videos to your channel, making sure your website is clearly attached in the bio section. Why? Because Google is now posting videos on WEB search results. You may be able to not only make page 1, but create a "roadblock" as well. Instant, easy and FREE SEO.

Does all of this take time? Yup. Can you get someone else to help? Yup. (20-something interns got this stuff covered...) But you better stay involved and in-the-know, your customers might just come a-knocking! Why? Because everything that you do here, will help direct traffic back to your own website... finally making it the productive tool everyone said it could be - you just never knew how to put it in play. And now you do.

Want to know more...

Jump into Mike's website
Link up with Mike on LinkedIn
Join Mike's Big Ideas Group on LinkedIn
Becomes a FAN of the Big Ideas Group on Facebook
Become a FAN of JacksonSpencer on Facebook
Follow Mike on Twitter

Do all of that, and you'll drop your Newbie title. You'll now be a Social Media Maven!